In the face of countless brands, products, stores, and channels, staying relevant is an ongoing challenge for retailers. Good deals aside, retailers need to seamlessly align experiences across touchpoints, offer personalised, timely interactions and create emotional value for customers. This is where a well- designed loyalty program comes into play whether you’re a boutique store or an e-commerce giant. It serves as a differentiator allowing you to create omnichannel experiences and capitalise on cross-selling and upselling opportunities. At the same time, it can be leveraged to build communities that customers can become a part of, extending their loyalty beyond the product or service.
One platform, multiple capabilities
Our benefit-driven features deliver the differentiation you need
Hyper-personalise services and rewards
with the help of data-driven insights that not only identify relevant consumer preferences but also value drivers for your business.
Offer relevant brand benefits
partner network and create memorable experiences for your consumers that relate to your service and extend well beyond your interaction.
Be as flexible as you want
in your program whether it’s the tiers, the point values, the reward triggers or the time period. Customise the program to create the most value for you and your customers.
Connect with customers anywhere, anytime
through a multi-touch journey. Align experiences across the website, app, in-person, and concierge.
Get a comprehensive view of guests with a Consumer Data Platform (CDP) that unifies fragmented data like guest stays, dine-in experiences, activities and more. Additionally, you can assert privacy controls for different stakeholders to access data.
Gamify engagement to build loyalty
with timely nudges that encourage customers to complete milestones. Promote repeat/higher engagement with AI/ML-based destination suggestions and package deals via preferred channels.
Provide differentiated rewards
for stay and expenditure across properties with the proprietary Multi-Loyalty Program (MLP) framework that lets you create multiple nested loyalty programs linking dine-in, stay and paid programs.
Add revenue channels
by extending your loyalty program to corporate bookers, agents and ecosystem partners. Explore opportunities with data monetization, complementary services and more.
Transform customer experience with an engagement program
Understand customers on a granular level cost
with holistic data from the program and use it to make data-driven decisions, tailor services and power predictive sales tools.
Increase education
and awareness with timely communication based on where customers are in the insurance buying cycle.
Increase the perceived value
with personalised, timely rewards and offers that can influence decisions and boost retention.
Cross-sell products and increase renewals
by introducing referral and tiered structures in your program.
Get engagement solutions catered to your retail category
Make banking with you and for you rewarding
with our engagement solutions
What you get when we design your
engagement program
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