Banks and financial services have long customer lifecycles but engagement is sporadic, transactional, and unsustained. Our end-to-end loyalty solutions are designed to help engage with customers throughout their journey, addressing preferences and overcoming challenges like high churn and dormancy along the way. What you get are enriched relationships where you understand customers better and customers contribute to your growth.
From cards to accounts, mobile/net banking to loans, create unified customer experiences across business verticals with an Enterprise-Wide Loyalty Program. Personalise customer views on the platform based on segments and/or tiers and display relevant communication, offers, rewards and more to enable 360-degree engagement.
One platform, multiple capabilities
One benefit-driven features
deliver, the differentiation you need
- Award points as per customer value with tier-wise accrual
- Reward customers across touchpoints with multi-channel accrual
- Prevent program exploitation with point capping and fraud detection
- Increase engagement with transactional and non- transactional accrual triggers
- Drive business objectives through customized point value
- Improved customer experience with segment-wise UI/UX
- Ease of redemption with online and offline options
- Seamless integration with Single Sign-On
- Reduced checkout TAT with single-swipe redemption
- Wide range of rewards with a suite of over 40K merchandise
- Increase program adoption with predictive analytics
- Grow customer reach with targeted communication
- Analyse customer behaviour with intelligent insights
- Offer assistance 24x7 with customer support and a chatbot
- Enhance online interactions with user-friendly websites in language of choice
Customize your program to your industry goals
Gain competitive advantage
with personalised rewards, a flexible program structure and differentiated offerings for your customers.
Cross-sell and upsell
products and services with an enterprise-wide loyalty program that rewards customers however they engage with you.
Increase customer stickiness
with targeted and timely communication, tactical offers, and relevant rewards that keep customers coming back for more.
Drive customer value
by incentivizing customers for the right actions and transactions, thereby driving incremental revenue for your business.
Increase the customer spend
on your banking channels with merchant-funded offers.
Delight customers
with real-time rewards and tier upgrades when they complete both actions and transactions.
Gamify
transactions and desired behaviour with customised interactions that make earning rewards fun.
Get complete control
over gratification with cost- control measures and our expert advice.
Multi-dimensional behavioural incentivization,
360-degree customer engagement
What you get when we design your
engagement program
Explore our products and services
Make banking with you and for you rewarding
with our engagement solutions
