As loyalty pioneers, hospitality brands have always maintained focus on engagement. But the industry is highly disruptive with technologies, trends and tastes always in flux. Rewards and experiences need to outlive the service period whether it’s dining at a restaurant, staying at a hotel or booking flight tickets. Consumers need to be engaged above and beyond so their interactions are not just about getting economic benefits but building meaningful connections real-time. Brands in turn go from being mere service providers to reliable and relevant experiences.
Key industry challenges that we solve with engagement
Reduce commission cost
by facilitating the shift from Online Travel Agent business to direct business.
Enable a healthy booking pace
creating sustained demand through intelligent engagement.
Boost local, repeat business
with extensive F&B database and predictive analytical models.
End-to-end program management solutions
under one roof
One platform, multiple capabilities
Uplevel the hospitality experience with an engagement program
Hyper-personalise services and rewards
with the help of data-driven insights that not only identify relevant consumer preferences but also value drivers for your business.
Offer relevant brand benefits
partner network and create memorable experiences for your consumers that relate to your service and extend well beyond your interaction.
Be as flexible as you want
in your program whether it’s the tiers, the point values, the reward triggers or the time period. Customise the program to create the most value for you and your customers.
Connect with customers anywhere, anytime
through a multi-touch journey. Align experiences across the website, app, in-person, and concierge.
Get a comprehensive view of guests with a Consumer Data Platform (CDP) that unifies fragmented data like guest stays, dine-in experiences, activities and more. Additionally, you can assert privacy controls for different stakeholders to access data.
Gamify engagement to build loyalty
with timely nudges that encourage customers to complete milestones. Promote repeat/higher engagement with AI/ML-based destination suggestions and package deals via preferred channels.
Provide differentiated rewards
for stay and expenditure across properties with the proprietary Multi-Loyalty Program (MLP) framework that lets you create multiple nested loyalty programs linking dine-in, stay and paid programs.
Add revenue channels
by extending your loyalty program to corporate bookers, agents and ecosystem partners. Explore opportunities with data monetization, complementary services and more.
Make banking with you and for you rewarding
with our engagement solutions
